As organizations pursue “agility” in their quest for new markets and innovation lines, employees experience an ever increasing pressure for change and adaptability, often with insufficient support and communication. 

Change fatigue and patterns of resistance easily undermine the success of even the best strategy.  To enhance talent experience and your organization's success there are approaches and strategies that create the environment for meaningful change to succeed.

With ThomasLeland’s expertise we assess your organization based on its culture to identify patterns of behavior and cultural challenges that may be impacting the employee experience around change. We use these insights to design and implement an accelerated and successful strategic change experience. 

ThomasLeland uses its unique ethnographic approach to identify the cultural risk factors and success factors in your organization that enable change to be effective. Our process examines 4 key factors of your organization’s culture to help build a successful strategic change process.

We use our ethnographic research methodology to:

  1. Understand stakeholders subjective experience with change to help craft better leadership strategies.
  2. Assess the readiness of talent to embrace varying degrees of change.
  3. Validate and test the change concept to ensure the change is meaningful and beneficial to your organization in a way that aligns with your long term goals.
  4. Identify the behavioral, contextual and situational variables that detract or enable the adoption of the proposed strategic change process.

Our insights provide a thorough foundation for the design of successful and meaningful strategic change.

ThomasLeland creates a sensitive, smart and culturally customized change strategy for problems requiring change. We embed key performance indicators (KPIs) and scorecards into the design to enable measurement and tracking capabilities that deliver value in the impact phase of our process. 

To design your organization’s change strategy ThomasLeland organizes Performance Solution Workout Sessions that bring together multiple stakeholders to help shape the strategy and its implementation. The final stage in the design process is to provide our clients with a streamlined strategic blueprint that outlines the design and supports the strategic implementation. 

If your organization has already clearly identified what it aims to change, or is already in the design process, ThomasLeland can help validate and define the change strategy and implementation process, and identify and embed key performance indicators (KPIs) and scorecards for later measurement and tracking. 

With any change strategy it is important to develop a team of internal change agents to provide your talent with the skills and capabilities it needs to leverage and support the change being implemented.  We design, develop and implement a learning and development strategy for all levels to change their roles to fit the new change and build the mindsets, skill sets and behaviors that support the change. ThomasLeland designs and co-facilitates Change Enablement Sessions that work with teams or business units to better understand, embrace, and engage with the change.

These sessions provide the following:

  • Learning and development for change leaders
  • Development of skills to communicate, expect, reinforce and reward the change
  • Executive coaching

These sessions can be provided through online training, face-to-face coaching, or group training sessions.


After a significant amount of time, energy and resources have been placed in the design and implementation of a change strategy it is important to track and measure successes and shortcomings. 

ThomasLeland uses scorecards and key performance indicators (KPIs), embedded in the design of your change process, to track and measure the successes and shortcomings surrounding your change strategy. We use these measurement capabilities to calibrate actions and focus on the continuous improvement of the organization’s strategic change efforts.